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Communicate the Issue

If you receive a damaged, defective, or incorrect product, please contact our customer support team within 2 days of delivery. You can reach us through our Instagram page or WhatsApp number (03444205906). Please provide the following information:

– Your order number
– A clear description of the issue
– Photos or videos of the damaged or defective product (if applicable)

Customer Support Assistance

Our customer support team will respond to your inquiry within 24-48 hours. We will work with you to resolve the issue and provide a suitable solution. Our team may request additional information or photos to assist with the resolution process.

 

Returning Your Order

If we determine that the product is damaged, defective, or incorrect, we will provide a return shipping label or instructions on how to proceed with the return. Please ensure that:

– The product is in its original condition, with all tags and packaging intact
– The product is returned within 2 days of receiving the return shipping label or instructions

Order Rectification

Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is deemed returnable, we will:

– Replace the product with a new one (if available)
– Provide a full or partial refund (depending on the situation)
– Offer a store credit or exchange for a different product

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