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Return to shopRefund Policy
Report the Issue
If you receive a damaged, defective, or incorrect product, please report the issue to our customer support team within 2 days of delivery. You can reach us through our Instagram page or WhatsApp number (03444205906). Please provide the following information:
– Your order number
– A clear description of the issue
– Photos or videos of the damaged or defective product (if applicable
Correction and Rectification
Our customer support team will respond to your inquiry within 24-48 hours. We will work with you to resolve the issue and provide a suitable solution. Our team may request additional information or photos to assist with the resolution process.
If the issue is resolved through correction or rectification, we will:
– Replace the damaged or defective product with a new one (if available)
– Provide a repair or alteration service for the damaged or defective product
– Offer a store credit or exchange for a different product
Partial Refund Eligibility
If the issue cannot be resolved through correction or rectification, you may be eligible for a partial refund. A partial refund will be considered in the following situations:
– If the product is damaged or defective, but still usable
– If the product is not what you ordered, but is still a valid product
– If the product is missing some components or accessories
The amount of the partial refund will depend on the specific situation and will be determined by our customer support team.
Delivery
All orders shipped with UPS Express.
Always free shipping for orders over US $250.
All orders are shipped with a UPS tracking number.
Returns
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases.
Help
Give us a shout if you have any other questions and/or concerns.
Email: contact@domain.com
Phone: +1 (23) 456 789
