If you receive a damaged, defective, or incorrect product, please contact our customer support team within 2 days of delivery. You can reach us through our Instagram page or WhatsApp number (03444205906). Please provide the following information:
– Your order number – A clear description of the issue – Photos or videos of the damaged or defective product (if applicable)
Customer Support Assistance
Our customer support team will respond to your inquiry within 24-48 hours. We will work with you to resolve the issue and provide a suitable solution. Our team may request additional information or photos to assist with the resolution process.
Returning Your Order
If we determine that the product is damaged, defective, or incorrect, we will provide a return shipping label or instructions on how to proceed with the return. Please ensure that:
– The product is in its original condition, with all tags and packaging intact – The product is returned within 2 days of receiving the return shipping label or instructions
Order Rectification
Once we receive the returned product, we will inspect it to ensure that it meets our return policy criteria. If the product is deemed returnable, we will:
– Replace the product with a new one (if available) – Provide a full or partial refund (depending on the situation) – Offer a store credit or exchange for a different product
Delivery & Return
Delivery
All orders shipped with UPS Express.
Always free shipping for orders over US $250.
All orders are shipped with a UPS tracking number.
Returns
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit.
Refunds will be charged back to the original form of payment used for purchase.
Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
All sale items are final purchases.
Help
Give us a shout if you have any other questions and/or concerns.